Discover All That's Changing
New Online Banking and Mobile App Coming Soon!
We have some far out news to share with you!
Coming soon, we’ll be launching a new online banking and mobile app, and let’s just say they’re out of this world! Jelly, the yellow alien, will help you navigate these changes with ease. Learn more about the upcoming changes below.
Our members deserve the very best, and that’s why we are are introducing an online and mobile platform the likes of which you’ve never seen — it’s truly out of this world.
It features a modern interface that makes managing your accounts easier and more engaging. Plus, we’ve added tools and resources that will help guide you through your financial journey with us.
Our new platform will be available in early June, and we can’t wait to share it with you.
The Space-Age Features We're Introducing
Take control of your credit. Understand and monitor your credit score, view credit alerts and receive personalized offers.
Budgeting just got easier. Create savings goals and stick to them, track monthly spending and categorize transactions.
Flexibility at your finger tips. Schedule travel alerts in advance, report lost or stolen cards and start disputes.
Link External Accounts
Convenience is key. Link accounts from other financial institutions, transfer money between them and schedule payments.
Manage your business with ease. Create additional users, grant them access to your accounts and control their permissions.
You will now be able to view all of your accounts in one place.
So, what does this mean for you? Well, if you have a joint account with another member, you will be able to view that account when you log in — any and all accounts (remember that account grandma opened when you were little?)
If you have a joint account with your spouse, surprise, they will be able to see and transact on that secret Savings Account you use for your birthday.
If you have any questions or concerns regarding your account access, please contact your local branch or call 800.726.5644 for assistance.
Preparing for the New Experience
It’s important that you verify your contact information with us, or Jelly won’t be able to reach you. How can you verify your information?
Log in to Online Banking
- Verify your address and phone number: Click on the “Other Services” tab, then select “Address Change”
- Verify your email: Click on the “Options” tab, then modify your personal settings
- Stop into your nearest branch location
- Or call us at 800.726.5644
Your username and member ID will not change when we launch our new online banking and mobile app; however, we have taken steps to improve your account security, so you will be prompted for a new password when you log in for the very first time. You’ll have one login for both online banking and our mobile app.
Your new password needs to be 8-20 characters and is required to include at least 1:
- Uppercase Letter
- Lowercase Letter
- and Special Character
Learn more about how we protect you against scams, fraud and identity theft.
When we launch our new mobile app, you’ll be required to either update your existing app or download a new app depending on your device. Once complete, you’ll be able to securely log in and begin managing all of your accounts on the go.
iOS Mobile App
You’ll be prompted to update your mobile app through the App Store.
Android Mobile App
You’ll need to download our new mobile app on Google Play and uninstall the previous version.
You need Free Checking to use this service in the future
Bill Pay will be available for members with a Free Checking Account. Savings Accounts, including Money Market Accounts, will no longer be eligible for Bill Pay after launch.
Complete by May 28th
To ensure you don’t miss a payment, please update your payment account to your Free Checking Account you have with us by Friday, May 28th.
Don’t have a Free Checking Account with us? Please open an account by Friday, May 28th, and setup all of your payments. If a Free Checking Account is not being used for Bill Pay after we launch our new online banking and mobile app, you will no longer have access to Bill Pay, and your previously setup payments will not continue automatically.
Our Free Checking Account is easy to open and comes with perks, too! Learn more, call 800.726.5644, email us or stop by your local branch.
What you need to do
Before we launch our new online banking and mobile app, members currently using QuickBooks or Quicken software will need to make some changes to ensure a smooth transition with the new platform. Conversion instructions are below.
Complete by June 6th
- A data file backup and a final transaction download should be completed by Sunday, June 6th. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
Complete by June 15th
- By Tuesday, June 15th, you’ll need to complete the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Intuit aggregation services may be interrupted Monday, June 7th through Monday, June 14th. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact us at 800.726.5644.
Plan for these Updates
You will be temporarily unable to access your accounts through online banking or the mobile app the morning we launch our new platform. Don’t fret! Services will be available midday, and our branches will be ready to assist you during this transition.
Enrolling in Online Banking
To ensure a smooth transition for our members, we will be disabling online enrollment for two weeks after we launch. To enroll in online banking after we launch, please contact your local branch or call 800.726.5644, and we will assist you.
Our new online banking platform will be accessible through the 2 most current versions of Google Chrome, Firefox, Microsoft Edge and Safari. A popup will notify you if you access this platform using an unsupported browser.